Factors Influencing the Intention to Use Mobile Payment In Indonesia
Abstract
Mobile payment has become the trend in the e-banking and e-commerce industry in Indonesia in consort with the development of Information technology, which allows financial services to create faster, more efficient, and more convenient services for customers in the payment system. Despite the surge of mobile payment used in Indonesia following the impact of the pandemic of Covid-19, there are still many challenges and inconclusiveness regarding the research on the adoption of mobile payment services. This study’s purpose is to examine the Intention to use Mobile payment in Indonesia. A total of 402 Indonesian respondents are collected using online questionnaires. The proposed model was empirically examined using a quantitative method with PLS-SEM. The empirical results of this study shows that Social Influence, Perceived Trust, and Facilitating Condition were found to be significantly influencing the Attitude towards Intention of using mobile payment. Meanwhile Perceived Ease of use and Perceived Risk are found to be insignificantly influenced by the intention to use mobile payment.
Keywords
Full Text:
PDFReferences
Aji, H. M., Berakon, I., & Riza, A. F. (2020). The effects of subjective norm and knowledge about riba on intention to use e-money in Indonesia. Journal of Islamic Marketing, 12(6), 1180–1196. https://doi.org/10.1108/JIMA-10-2019-0203
Arora, N., Kaur, R., & Kaur, S. (2018). To What Extent Indian Monetary Policy Is Independent from International Key Players?. Panjab University Rsearch Journal (ARTS), 45(2), 31-42
Cabanillas, F. L., Japutra, A., Molinillo, S., Singh, N., & Sinha, N. (2020). Assessment of mobile technology use in the emerging market: Analyzing intention to use m-payment services in India. Journal of Telecommunications Policy, 44(9). https://doi.org/10.1016/j.telpol.2020.102009
Cabanillas, F. L., Leiva, F. M., & Climent, Climent, S. (2016). Determinants of intention to use the mobile banking apps: An extension of the classic TAM model. Spanish Journal of Marketing - ESIC, 21(1), 25–38. https://doi.org/10.1016/j.sjme.2016.12.001
Cabanillas, F. L., Maroto, I. G., Leiva, F. M., & Luna, I. R. (2020). Mobile payment adoption in the age of digital transformation: The case of apple pay. Journal of Sustainability (Switzerland), 12(13), 1–15. https://doi.org/10.3390/su12135443
Doa, N. H., Tham, J., Khatibi, A. A., & Azam, S. M. F. (2019). An empirical analysis of cambodian behavior intention towards mobile payment. Journal of Management Science Letters, 9(12), 1941–1954. https://doi.org/10.5267/j.msl.2019.7.011
Dönni, M., Ingold P., & Lievens, F. (2018). A dual process theory perspective to better understand judgements in assessment centers: the role of initial impressions for dimension ratings and validity. Journal of Applied Psychology 103(12). https: //doi:10.1037/apl0000333
Edeh, F. O., Aryani, D. N., Subramaniam, T. A. P., Kee, D. M. H., Samarth, T., Nair, R. K., Kannappan, T. A., Tan, Y. S., & Teh, Y. C. (2021). Impact of COVID-19 pandemic on consumer behavior towards the intention to use e-wallet in Malaysia. International Journal of Accounting & Finance in Asia Pasific (IJAFAP), 4(3), 42–59. https://doi.org/10.32535/ijafap.v4i3.1205
Ernst & Young. (2019). Global FinTech Adoption Index 2019. Ernst & Young, 1–44. https://www.ey.com/en_gl/ey-global-fintech-adoption-index
Giri, R. R. W., Apriliani, D., & Sofia, A. (2019). Behavioral Intention Analysis on E-Money Services in Indonesia: Using the modified UTAUT model. Advances in Economics, Business and Management Research, 65(Icebef 2018), 73–76. https://doi.org/10.2991/icebef-18.2019.17
Hutomo, B. S., & Slamet, M. R. (2019). The Effect of Usefulness, Ease of Use, Credibility, Social Environment and Supporting Facilities on Millennial Generation Interest Using E-Money. Atlantis Press, 377(Icaess), 57–60. https://doi.org/10.2991/icaess-19.2019.11
Islam, Talat, Rehman, Abid, Ahmer, Salman, M., & Zeshan. (2020). How perceptions about ease of use and risk explain intention to use mobile payment service in Pakistan? The mediating role of perceived trust. Pakistan Journal of Commerce and Social Sciences, 14 (1), 34–48.
Khatimah, H., & Halim, F. (2016a). The effect of attitude and its decomposed, perceived behavioral control and its decomposed and awareness on intention to use e-money mobile in Indonesia. Journal of Scientific Research and Development, 3(1), 39–50. www.jsrad.org
Khatimah, H., & Halim, F. (2016b). The effect of attitude and its decomposed, subjective norm and it decomposed on intention to use E-money server in Indonesia. Journal of Scientific Research and Development, 3(1), 21–32. www.jsrad.org
Khatimah, H., Susanto, P., & Abdullah, N. L. (2019). Hedonic motivation and social influence on behavioral intention of e-money: The role of payment habit as a mediator. International Journal of Entrepreneurship, 23(1), 1–9.
Martins et al. (2014). Understanding the Internet Banking Adoption: A Unified Theory of Acceptance and Use of Technology and Perceived Risk Application. International Journal of Information Management.
Mentari, N. W., Setiawina, I. N. D., Budhi, I. M. K. S., & Sudirman, I. W. (2019). Influence factor of consumers interest on using E-money. International Journal of Social Sciences and Humanities, 3(2), 176–186. https://doi.org/10.29332/ijssh.v3n2.311
Merhi, M., Hone, K., & Tarhini, A. (2019). A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust. Journal of Technology in Society, 59(June), 101151. https://doi.org/10.1016/j.techsoc.2019.101151
Nookhao, S., & Chaveesuk, S. (2019). The Consumer Trust Influencing Intention to Use Electronic Wallet in Thailand. 2019 11th International Conference on Information Technology and Electrical Engineering, ICITEE 2019, 7, 1–6. https://doi.org/10.1109/ICITEED.2019.8929973
Nuridzul, & Osly, U. (2021). The Effect of Trust Perception, Risk Perception, and Security Perception the Interest in Using E-Money (Electronic Money). SSRN Electronic Journal, 1–19.
Nustini, Y., & Zhafiri, F. (2020). An investigation on factors influencing the intention to use e-money: A case study in Pontianak, Indonesia. Jurnal Akuntansi & Auditing Indonesia, 24(2), 109–118. https://doi.org/10.20885/jaai.vol24.iss2.art4
Ramos, F. L., Ferreira, J. B., De Freitas, A. S., & Rodrigues, J. W. (2018). The effect of trust in the intention to use m-banking. Brazilian Business Review, 15(2), 175–191. https://doi.org/10.15728/bbr.2018.15.2.5
Santosa, A. D., Taufik, N., Prabowo, F. H. E., & Rahmawati, M. (2021). Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2. Journal of Financial Services Marketing, 26(4), 259–273. https://doi.org/10.1057/s41264-021-00104-1
Sholihah, U., & Fatwa, N. (2020). Factors Analysys Of Intention To Use LinAja Syariah In Indonesia. Ilkogretim Online-Elementary Education Online, 19(4), 3461–3467. https://doi.org/10.17051/ilkonline.2020.04.764741
Singh, S., Sahni, M. M., & Kovid, R. K. (2020). What drives FinTech adoption? A multi-method evaluation using an adapted technology acceptance model. Journal of Management Decision, 58(8), 1675–1697. https://doi.org/10.1108/MD-09-2019-1318
Susanto, P., Hoque, M. E., Hashim, N. M. H. N., Shah, N. U., & Alam, M. N. A. (2020). Moderating effects of perceived risk on the determinants–outcome nexus of e-money behavior. International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-05-2019-0382
Vinitha, K., & Vasantha, S. (2020). Determinants of customer intention to use digital payment system. Journal of Advanced Research in Dynamical and Control Systems, 12(2), 168–175. https://doi.org/10.5373/JARDCS/V12I2/S202010019
Widiyati, D., & Hasanah, N. (2020). Factors Affecting the Use of E-Money (Study on E-Money User in City of South Tangerang). Journal Accountability, 9(1), 36. https://doi.org/10.32400/ja.28881.9.1.2020.36-45
Widyanto, H. A., & Kusumawardani, K. A. (2020). Predicting the Behavioral Intention to Use Mobile Payment in an Emerging Country: The Role of Trust as a Mediating Variable. The 4th International Conference on Family Business and Entrepreneurship, 139–150.
Widyanto, H. A., Kusumawardani, K. A., & Septyawanda, A. (2020). Encouraging Behavioral Intention To Use Mobile Payment: an Extension of Utaut2. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 87. https://doi.org/10.24912/jmieb.v4i1.7584
Zhou, T., Lu, Y., & Wang, B. (2010). Integrating TTF and UTAUT To Explain Mobile Banking User Adoption. Journal of Computers in Human Behavior, 26, 760-767. https://doi.org/10.1016/j.chb.2010.01.013
DOI: https://doi.org/10.35591/wahana.v26i1.814
Wahana: Jurnal Ekonomi, Manajemen dan Akuntansi
ISSN : 2685-1415 (Online) | 1410-8224 (Print)
Published by Pusat Penelitian dan Pengabdian Masyarakat Politeknik YKPN Yogyakarta.
Jl. Gagak Rimang No. 2-4 Balapan, Yogyakarta 55222
Phone (0274) 560159, 562317, 513413, 563516 Fax. (0274) 561591
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.